Information We Collect
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
i. Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
ii. Information that visitors provide to us as a result of filling in forms on our website, such as when a making an appointment.
iii. Information provided to us when our visitors communicate with us electronically for any reason.
What are cookies:
What cookies are used on this Website:
The cookies we and our business partners use on this website are broadly grouped into the following categories:
Essential – Some of the cookies on our website are essential for us to be able to provide you with a service you have requested. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our website without these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.
How can I reject or opt out of receiving cookies?
Please note that we can’t always control third party cookies stored on your machine from our website and where this is the case you will need to visit the relevant third party’s website directly to manage cookies stored on your machine by them. Please see our "Third Party Cookies" section below.
If you want to reject cookies we use from this website you will need to:
delete the cookies from your browser. Most browsers also allow you to prevent all or some cookies being stored on your machine in the future. For more information on how to delete or disable cookies from your browser please use the “help” function within your browser or alternatively visit http://www.allaboutcookies.org . By deleting our cookie preference cookie the next time you visit this website the cookie message bar will appear again inviting you to again reconsider your preferences; and/or
if you only want to reject the Interest-Based Advertising cookies we store on your machine you can opt-out of receiving these cookies at any time by going to the Internet Advertising Bureau website at http://www.youronlinechoices.com and following the opt-out instructions.
Please be aware that disabling cookies may impact the functionality of this website.
Third party cookies:
Some of the cookies described in the “What Cookies are used on this Website” section above are stored on your machine by third parties when you use our website. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see:
Internet Advertising Bureau website at http://www.youronlinechoices.com where you will be able to opt-out of receiving Interest-based Advertising cookies from some of the third parties listed below; and/or
Third Party Type of cookies and more information
Google Analytics - Google provides anonymised data about the visits made to our website.
Social Sharing - Google also store cookies which allow the "Google +" social sharing functionality.
More info: http://www.google.com/policies/privacy
Facebook Social Sharing - Facebook store cookies which allow the Facebook “Like” social sharing functionality but only if you click on the Facebook “Like” button on our website or log in to Yell using your Facebook account.
More info: http://www.facebook.com/about/privacy .
Twitter Social Sharing - Twitter also store cookies which allow their social sharing functionality including the “Tweet” function and to generate usage information during your visit to our website
More info: http://twitter.com/privacy
eBay / Doubleclick Interest-Based Advertising - Bay may have cookies dropped on their behalf in order to collect data for the purpose of interest-based advertising.
More info: http://pages.ebay.com/help/policies/privacy-policy.html
AOL Interest-Based Advertising - AOL cookies may also collect data for the purpose of interest-based advertising.
More info: http://help.aol.co.uk/help_uk/documentLink.do?cmd=displayKC&docType=kc&externalId=26303
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website at http://www.w3.org/Security/Faq/wwwsf2.html#CLT-Q10 .
Use of Your Information
The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
i. To provide you with information relating to our website, products or our services that you request from us.
ii. To provide you with information on other products that we feel may be of interest to you.
iii. To meet our contractual obligations to you.
iv. To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for.
If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
i. Where we sell any or all of our business and/or our assets to a third party.
ii. Where we are legally required to disclose your information.
iii. To assist fraud reduction and minimise credit risks.
Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs. Please contact us if you wish to make such a request.
We may update this policy from time to time so you may want to check it each time you visit our website. We last changed this policy on 23rd May 2018.